Privacy Policy

Effective Date: March 1, 2026

TSL Rehab ("we," "our," or "us") operates our treatment center at 583 N Azusa Ave, Covina, CA 91722. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our facility, use our website, or communicate with our on-site team.

By using our website or contacting our treatment center, you agree to the practices described in this policy.

Information We Collect

Our treatment center may collect the following types of information:

Information You Provide

• Name, phone number, and email address when you contact our admissions office
• Insurance information for verification purposes
• Medical and treatment history when completing intake assessments at our facility
• Emergency contact information
• Any other information you voluntarily provide to our on-site clinical team

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited on our website and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries about our treatment programs and facility
• To verify insurance coverage and process admissions at our treatment center
• To provide addiction treatment and mental health services at our campus in Covina, California
• To communicate with you about appointments, treatment plans, and aftercare
• To improve our website and the services offered at our facility
• To comply with legal obligations and regulatory requirements

How We Share Your Information

TSL Rehab does not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With your consent: We may share information when you provide written authorization
• Treatment providers: With other healthcare providers involved in your care, as permitted by law
• Insurance companies: To process claims and verify coverage for services provided at our facility
• Legal requirements: When required by law, court order, or government regulation
• Service providers: With third-party vendors who help operate our website, subject to confidentiality agreements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality, such as navigation and session management
• Analytics cookies: Help us understand how visitors use our website so we can improve our content and user experience
• Preference cookies: Remember your settings and preferences for future visits

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information our treatment center holds about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Opt-out: You may opt out of receiving communications from our facility at any time

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact our treatment center using the information provided below.

HIPAA Notice and Protected Health Information

TSL Rehab is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and its implementing regulations.

As a treatment center providing addiction treatment and mental health services, we are also subject to the federal confidentiality regulations under 42 CFR Part 2, which provide additional protections for substance use disorder treatment records.

Under these regulations:

• Your treatment records at our facility are protected with strict confidentiality safeguards
• We cannot disclose that you are or have been a patient at our treatment center without your written consent, except in limited circumstances defined by law
• Any information about your treatment at our campus in Covina, California is subject to these enhanced federal protections
• Your PHI will not be re-disclosed by recipients without your additional written authorization
• You have the right to receive a copy of our Notice of Privacy Practices, which describes in detail how your PHI may be used and disclosed by our on-site team

A complete copy of our Notice of Privacy Practices is available at our facility and can be requested by contacting our admissions office.

Data Security

Our treatment center implements industry-standard security measures to protect your personal information and health records. These measures include:

• Encryption of data transmitted through our website
• Secure storage of electronic health records at our facility
• Access controls limiting who on our on-site team can view your information
• Regular security assessments and staff training on privacy practices
• Physical security measures at our campus to protect paper records

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to contact our treatment center directly by phone for sensitive communications.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

TSL Rehab provides treatment services for adults. If you are a parent or guardian and believe your child has provided personal information through our website, please contact our facility immediately.

Changes to This Privacy Policy

TSL Rehab reserves the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Significant changes to how our treatment center handles your information will be communicated through a notice on our website. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy, your personal information, or how our treatment center handles your health records, please contact us:

• Email: [email protected]
• Phone: (209) 703-7342
• Mail: TSL Rehab, 583 N Azusa Ave, Covina, CA 91722

Our on-site team is available 24/7 to address your concerns. You may also visit our facility in Covina, California to speak with a member of our staff in person.